Nigeria Civil Aviation Authority (NCAA) Thursday explained why it ordered the suspension of Turkish Airlines’ operations in the country, accusing the airline of frequent poor passenger treatment.
NCAA said the airline’s operations would remain suspended until it’s ready to operate with the right size of aircraft that could transport all passengers with their baggage at the same time.
“Our airport authority had been facing serious crises controlling the passengers at the airport whenever they arrived without their baggage.
“This issue had made passengers carry out several mob actions at our airport and it was a great threat to our airport facilities.
“In view of all these, and a series of meetings held with the Turkish Airlines’ personnel, which did not yield any solution to this problem, the NCAA is therefore left with no option than to direct Turkish Airlines to suspend its operations into Nigeria until such a time when the airline is ready to operate with the right size of aircraft that can transport all passengers with their baggage at the same time.
“If no remedial action is carried out by your airline, this suspension shall be effective from the 16th of December, 2019,” said NCAA Acting Director-General, Abdullahi Sidi, in a letter to Turkish Airlines.
The directive was sequel to recent cases in which the airline failed to bring passengers into Nigeria together with their checked-in baggage.
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